Shipping

Delivery times
All shown delivery times are estimated delivery times. The estimated delivery time is the total transit time of your packages. In other words, it is the total days a package on the route. Estimated delivery times are calculated based on the average delivery time of parcels for the last 30 days. Once we have shipped your order, we can not influence the actual shipping procedure. If, for any reason, your parcel does not arrive in 30 days after you have placed your order, you are eligible for a full refund on the condition that you refuse the parcel upon arrival. Just contact us

Is there a minimum order value?
Yes, our minimum order value is $25 (excluding shipping fees) to spread delivery costs. We do not have a maximum order value.

How long does it take for my order to be shipped?
Once your payment has been verified, we will process and ship your order within 1-2 working days.

How long does delivery take?
All orders are shipped within 24 hours from our warehouse in Nieuw Vennep, The Netherlands by USPS. Once you’ve placed your order, delivery time is 5-10 business days.
Thanks to all hard working postal services, we can keep our shipping fee affortable. We, as well as the same hard working postal service kindly ask you to order in time. The closer to Christmas, the parcels will start to queue as well on the European departure facilities as the American and Canadian arrival facilities.

How can I track my order?
Once your order has been shipped, you will receive an email notification with a USPS tracking number.

Shipping costs
Our shipping fees are calculated every day, to make sure our customers never pay too much for their shipping. Including all states in the US and Canada. Prices are updated on a day to day basis/

Missing or incomplete order?
If you have received your order but it is incomplete, please contact us at info@amazonialabs.com.
If your order is missing then please contact your courier regarding the status of the order. If you are still not having any luck then please email us at info@amazonialabs.com.
We will do all we can to make sure that you get the correct product as soon as possible.

Do you ship outside the US?
Yes, we ship to Canada as well. Contact us for shipments to the UK or Europe.

What is your return policy?
You have the right to request a full refund on all products bought on our website within 14 days from the date of delivery.

The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. AmazoniaLabs holds the right to additional charges if returns do not meet this criteria.

Pre-paid return-labels provided by AmazoniaLabs to the customer must be used within 7 days of the shipping labels creation date. AmazoniaLabs holds the right to refuse any returns shipped after this timeframe.

How can I return my order?
If you are not fully satisfied with the product you received, please send an inquiry by e-mail for a return label to info@amazonialabs.com. You need your order number and the email address you used for the order, you will get further instructions there. Once returned, we will refund you the full value of purchased products to the same account from which the original payment was made.

What payment options do you accept?
At the check out, you are forwarded to our payment provider Mollie. All major payment methods are accepted. Mollie is one of the largest payment providers and ensures that all payments are handled securely and offers buyer protection.

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